FAQ

Coventry

How many tickets can I buy at once?

We don’t have a limit.

Are children and babies allowed to attend?

The Belgrade welcomes children of all ages to the theatre and makes every effort to provide age recommendations for each show. Please look for these online or on the print. These are intended as a guideline only. We realise that parents know their children better than we do and therefore we expect that parents will make their own decision on whether or not a performance may be suitable for their particular child. If you are concerned about the content of a particular performance please seek clarification in the show information on the website or contact one of our friendly Box Office team who would be only too happy to help.

Do you offer discounts for group tickets?

Groups of 11 – 39: £2.50 off standard and premium seat tickets
Groups of 40 – 59: £3 off standard and premium seat tickets, plus 1 free ticket for the group organiser
Groups of 60+ £3.50: off standard and premium seat tickets, plus 1 free ticket for the group organiser

What should I do if I haven’t received an email confirmation?

If you book over the phone, you won’t receive an email confirmation. If you book online you should receive one. If you have booked online and haven’t received a confirmation and are concerned, please contact Box Office on 024 7655 3055 or boxoffice@belgrade.co.uk

Can I get a refund for my tickets?

Tickets cannot be refunded but may be exchanged for another performance of the same production, subject to availability and to payment of any price variance plus a service charge.

What is the Palace and Opera House Box Office Number?

The Belgrade Theatre’s phone number is 024 7655 3055.

When will my tickets arrive if bought online/over the phone?

We can send them out by first class post, or you can collect them from box office on the day of the show.

Can I purchase my ticket on the day of the show?

Yes.

Where will my ticket/s be sent to?

We can send them out to you by first class post, or you can collect them from box office on the day of the show.

Who do I contact if I am unable to make it to a showing but have already purchased a ticket?

Box Office on 024 7655 3055 or boxoffice@belgrade.co.uk.

Can I still watch the show if I'm running late?

We do not generally admit latecomers, but there may be a point in the show where you might be able to be admitted. Please check on the night.

Manchester

How many tickets can I buy at once?

There is no limit to the amount of tickets you can buy at one time for this event. Our AfroMusical VIP Package is only available for up to 50 people for this event.

Are children and babies allowed to attend?

Unless told otherwise by producers the standard policy in our theatre is that under 5’s are not to be admitted. Anybody under the age of 16 must be accompanied by an adult.

Do you offer discounts for group tickets?

Groups of 11 – 39: £2.50 off standard and premium seat tickets
Groups of 40 – 59: £3 off standard and premium seat tickets, plus 1 free ticket for the group organiser
Groups of 60+ £3.50: off standard and premium seat tickets, plus 1 free ticket for the group organiser

Can I purchase my ticket on the day of the show?

You can book tickets right up until the start of the show. Web bookings can be made up to 1 hour before the performance, phone bookings up to 30 minutes before the performance and you can book tickets at the box office right up until the show has started.

Where will my ticket/s be sent to?

Check your spam or junk folder.
Wait for a bit: it can take up to 48 hours for an email confirmation to arrive.
If you know your reference number and are sure of the date and time of the tickets you booked, you don’t need an email confirmation. If your tickets don’t arrive 5 days before the performance, the reference number will be enough?
When you book your tickets you can choose from the following options: Print @ Home, Collection at Box Office or Standard Mail.

Who do I contact if I am unable to make it to a showing but have already purchased a ticket?

Situations will be assessed on a case by case basis, so please ring us up on 0208 544 7469.

Can I still watch the show if I'm running late?

Latecomers may be held until a suitable point in the performance. This decision is normally made by the production company.

Do you offer discounts for group tickets?

We offer a great experience for groups visiting the theatre (8+ people for London venues and 10+ for Regional venues) please visit our Groups pages for more information. https://www.atgtickets.com/group-bookings-enquiry-form/ – no groups discounts have been agreed for this performance.

Can I get a refund for my tickets?

Unfortunately, as per our terms and conditions, all tickets are sold on a non-refundable basis. The only exclusion to this is if the performance cancels.

What is the Palace and Opera House Box Office Number?

0800 912 6971 – this number is incorrect. Please call 0844 871 3019 to book tickets, visit our website www.atgtickets.com/manchester or pop in to our Box Office located at the Palace Theatre.

When will my tickets arrive if bought online/over the phone?

Tickets will arrive no later than 5 days before the show. If your tickets haven’t arrived a week before the performance, please arrange to collect duplicate tickets at the Box Office by filling in our replacement ticket form.
NB: During our peak period (October – January), performances nearer to the present date will take priority for posting, so if you’ve booked for a performance that doesn’t happen until the new year, your tickets might not get sent out until after this period.
If the tickets I’ve ordered don’t arrive in time, do you have a Save The Date print out I can use?
If you want to give tickets as a present and are concerned the real ones might not arrive in time, please print off this fun theatre ticket ‘Save the date’ invitation. – We would usually ask for a signed letter of authorisation from the person who purchased the tickets. This should include the following information:
– Order number
– Name of person who made the booking
– Name of person collecting the tickets
– Last 4 digits of the card used for the booking
– Postcode of the person who made the booking.
The person collecting tickets would then be asked to show their own ID (bank card, driving licence, etc)

What should I do if I haven’t received an email confirmation?

There are several possible options:
Check your spam or junk folder.
Wait for a bit: it can take up to 48 hours for an email confirmation to arrive.
If you know your reference number and are sure of the date and time of the tickets you booked, you don’t need an email confirmation. If your tickets don’t arrive 5 days before the performance, the reference number will be enough to get you replacement tickets which can be found here:
You can login to your account to see if your tickets have been purchased, to find out your reference number, and information about the date and time of performance you booked. If you can’t see any seats saved in your account, it is probably best to ring up on 0208 544 7469 before making any more purchases.
To get another email confirmation, please ring up the Customer Call Centre on 0208 544 7469. It’s probably worth staying on the line until the email comes through.